This page explains how Pinnacle Occupational Therapy collects and manages information submitted through this website, including contact forms and referral enquiries.
We may collect personal information when you contact us, complete a referral form, email our team or interact with this website. This can include your name, contact details, participant details, NDIS plan information, support needs and any message you choose to send.
We only ask for information that helps us respond to enquiries, manage referrals, provide occupational therapy services or meet our administrative obligations.
Information submitted through the website may be used to respond to enquiries, assess service suitability, arrange appointments, prepare intake information, communicate with authorised representatives and improve our service processes.
Clinical records and referral information are handled with care and are accessed only by people who need the information for service delivery, administration or compliance purposes.
This website may use hosting, form handling, mapping, email and analytics services to operate reliably. These services may process technical information such as device, browser, IP address, page visits and form delivery metadata.
External links, including Google Maps and Google Business Profile links, are governed by the privacy practices of those providers.
You can contact us to ask about personal information we hold, request corrections, or raise a privacy concern. We may need to verify your identity before discussing personal or clinical information.
Email admin@pinnacleot.com.au or call 0480 701 809.
